Terms Of Service
Use of George Jameson IT Services web hosting constitutes
acceptance and agreement to our Terms of Service (TOS). All service
provisions are subject to the Terms of Service.
The TOS may be changed from time to time at the discretion of
George Jameson IT Services. The client understands that change to
the TOS by George Jameson IT Services shall not be grounds for
non-payment.
George Jameson IT Services agrees to provide the client with web
hosting services for a monthly or annual fee. George Jameson IT
Services will never require clients to advertise for George Jameson
IT Services on their website in any way shape or form unless agreed
upon, such as a non-profit organisation receiving complimentary
hosting. Clients are allowed to use our web hosting services for
personal and / or business / commercial websites or content.
Content:
All services provided by George Jameson IT Services may be used
for lawful purposes only. Transmission, storage or presentation of
any information, data or material in violation of any United Kingdom
(or any other country) law is prohibited. This includes, but is not
limited to: copyrighted material, material that is threatening or
obscene, material that is "adult only" content, or material
protected by trade secrets and other statue. The subscriber agrees
to indemnify and hold harmless George Jameson IT Services from any
claims resulting from the use of the service which damages the
subscriber or any other party.
Adult Content:
George Jameson IT Services does not allow adult "xxx" relates
websites, pornography and sex-related content on its servers.
Nor do we allow adult subscription or membership based "pay
sites". This includes sexual content, or links to adult content
hosted elsewhere. This is also true for sites that promote any
illegal activity or content that may be damaging to our servers
or any other server on the Internet. Links to such materials are
prohibited. George Jameson IT Services will be the sole arbiter
as to what constitutes a violation of this provision.
Some Examples of Unacceptable Content:
- Adult / Pornographic
- Hacking programs / Hacking archives / Hacking information
- Spam / Spamming software
Distribution or Transmission of Obscene or Indecent Speech or
Materials:
Transmitting on or through any of George Jameson IT Service's
systems, services, or products any material that is, in George
Jameson IT Service's sole discretion, unlawful, obscene,
threatening, abusive, libelous, or hateful, or encourages
conduct that may constitute a criminal offense, may give rise to
civil liability, or otherwise violate any local, national or
international law is prohibited. Any violation of indecency and
obscenity laws may result in criminal penalties. Transmission,
distribution or storage of any hate related or racially
motivated material is prohibited.
Intellectual Property Rights:
Material accessible to you through George Jameson IT Services
may be subject to protection under United Kingdom (or any other
country) copyright laws, or laws protecting trademarks, trade
secrets or proprietary information. Except when expressly
permitted by the owner of such rights, you must not use the
hosting service in a manner that would infringe, violate, dilute
or misappropriate any such rights, with respect to any material,
which you access or receive through the George Jameson IT
Services network. If you use a domain name in connection with
the George Jameson IT Services hosting account you must not use
that domain name in violation of any trademark, service mark or
similar rights of any third party.
SPAM and Unsolicited Mail
George Jameson IT Services takes a zero tolerance approach to
the sending of unsolicited mail (SPAM). Very simply this means
that web hosting clients may not use or permit others to use our
service for sending SPAM emails. Clients of George Jameson IT
Services may not host, or permit hosting of, sites or
information that is advertised by SPAM from other services.
If a client is found to be in violation of our SPAM policy,
George Jameson IT Services may, at its sole discretion,
restrict, suspend or terminate a client's account. George
Jameson IT Services solely reserves the right to refuse or
cancel service to known spammers. George Jameson IT Services
reserves the right to determine what violates this policy. As
such, any violation may result in cancellation of services
without refund.
Incoming SPAM
Any domain receiving excessive spam may have mail services
suspended until volume reaches acceptable levels.
Scripting, Applications and Background-running Programs
We do not allow background-running programs. This includes
any IRC related software such as bouncers and bots. You are not
allowed to compile and run software on our hosting servers.
You are free to use any scripts as agreed or provided by
George Jameson IT Services provided they do not affect the
normal operations of the server and they are not mentioned
specifically below.
Scripts that are commonly known for causing server disruption
include large cgi-based message forums, auctions, galleries and
banner exchanges. In the event a script affects normal server
and / or administrative operations, George Jameson IT Services
reserves the right to disable the account pending client
cooperation and resolution.
Scripts we do not allow include:
- IRC activity of any kind
- Chat systems (unless provided by us)
- Mailing list systems running through ASP, PHP, PERL or
any other programming language (unless provided by us)
- Providing CGI or Scripts access to third parties
- Sending of email bombs
Network Security:
Clients may not use the George Jameson IT Services network
to attempt to circumvent user authentication or security of any
host, network, or account. This includes, but is not limited to,
accessing data not intended for the client, logging into a
server or account the client is not expressly authorised to
access, password cracking, probing the security of other
networks in search of weakness, or violation of any other
organisation's security policy. Clients may not attempt to
interfere or deny service to any user, host, or network. This
includes, but is not limited to, flooding, mail bombing, or
other deliberate attempts to overload or crash a host or
network. George Jameson IT Services will cooperate fully with
investigations of violations of systems or network security at
other sites, including cooperating with law enforcement
authorities in the investigation of suspected criminal
violations. Users who violate system or network security may
incur criminal or civil liability.
Physical Security:
For security reasons George Jameson IT Services operates
'closed' datacentre facilities. Physical access to any servers
or related equipment at any George Jameson IT Services location
is not permitted. Only fully authorised staff are permitted
access to work onsite at these facilities.
Support Boundaries:
George Jameson IT Services provides 24/7 technical support to
its clients.
George Jameson IT Service limits technical support to its
area of expertise, this is providing web hosting services and
related features. George Jameson IT Services does not offer
support for application specific issues such as php programming,
cgi programming, html, website design and development or any
other such issue. George Jameson IT Services does not provide
technical support for YOUR clients.
Any additional work you may require from George Jameson IT
Services staff which does not fall within usual support
boundaries will be charged at the applicable rate. All charges
will be discussed before work commences on a per incident basis.
Examples of work beyond the boundaries of normal support
include: site scripting problems, script installation, website
design and development.
Cancellations:
Requests for cancellation can be submitted in writing or via
the Contact Us
section of our website at
www.gjameson.net. Your cancellation will be confirmed by
George Jameson IT Services.
Cancellation must be received 48 hours or more before your
next payment is due. George Jameson IT Services will then stop
all recurring payments due and / or submit a final invoice.
Changing a domain DNS to another provider or transferring a
domain away from George Jameson It Services does not constitute
a cancellation request. A cancellation request must be submitted
by the methods indicated above.
Payment:
Establishment of this service is dependant upon receipt by
George Jameson IT Services of payment of all stated charges.
Subsequent payments are due on a recurring date that coincides
with the date of signup (monthly, quarterly or yearly terms).
Service may be interrupted on accounts that fall overdue
(such as a credit card being declined or expired). Failure to
make the required payment when due or by late period
established, will result in your account being terminated
without notice at the sole discretion of George Jameson IT
Services. Should your account be terminated, all files
will be destroyed. George Jameson IT Services may, at its
sole discretion, charge a fee of £30 GBP to reinstate a
suspended account.
It is very important you keep your contact details on file
with us current by notifying us of email address changes etc.
Failure to keep your details updated may mean important
communications don't reach you, resulting in suspension or
termination of your hosting account.
A service charge will be charged to your account for each
cheque or other form of payment that is returned to George
Jameson IT Services unpaid.
Refunds and Disputes:
All payments to George Jameson IT Services are
non-refundable. This includes any setup fee and subsequent
charges regardless of usage.
If you are paying annually for hosting services your account
will be suject to a minimum 12 month term. If you renew your
hosting account annually and cancel
early before your 12 months of service is over, we will at our
discretion issue a
pro-rata refund for full unused months at time of cancellation.
George Jameson IT Services does not offer any kind of "money
back guarantee" or "trial period".
All domain registration fees are non-refundable, in whole or
in part, even if your domain name registration is suspended,
cancelled or transferred prior to the end of your term.
VAT and Payment Currency:
UK and EU clients will be billed in GBP (Pounds Sterling) and
prices include VAT. Clients in the rest of the world will be
billed in USD.
If you are a VAT registered business in another EU member
state then you must supply your VAT registration number for VAT
to be zero-rated. If your VAT registration number is not
supplied or cannot be confirmed as valid then VAT at the UK rate
will apply.
Invoicing:
George Jameson IT Services provides paper hard copy invoices
or PDF invoices by email at our discretion.
Domain Name Expiry and Redemption Fees:
George Jameson IT Services is not liable for expiry or loss
of your domain name.
Before a domain name expires you will be reminded to renew
your domain. On the date a domain expires it will be deactivated
by the registry, and no longer display your website. Once a
domain is deactivated additional fees may apply in order to
renew the domain. These costs are charged by the registry and
passed on to you by us.
Domain Transfers:
Any domain name registered by George Jameson IT Services (as
your registrar) is yours to keep. You can transfer your domain
name to a different registrar once any fees on your account have
been settled.
Free Domain offers:
Occasionally we run a promotion and supply a free domain name
when hosting is purchased. The terms and conditions for our free
domain name offer are plain and simple. We will register the
domain name for 1 year (2 years for .uk domains) on your behalf.
All we ask is that you stay hosting with us for a minimum of 12
months. If you decide to leave before 12 months and you want to
take the domain with you we will only release it once you have
paid our normal domain registration fee.
Managed Dedicated Servers:
Dedicated Server clients are responsible for and subject to
all software vendor licensing terms, conditions, restrictions
and limitations. It is the client's responsibility to ensure
conformance to and abide by the specific terms and conditions of
each application's licensing agreements.
Cancellation of any dedicated server must be made at least 7
days before your monthly billing date. Failure to provide enough
notice may result in a further month's fee being due.
Once a dedicated server has been cancelled we will provide
you with written confirmation of the cancellation. Without
written confirmation from George Jameson IT Services your
service will not have been correctly cancelled and continue to
fall due for payment on your monthly billing date as arranged
upon commencement of your service.
Abuse:
Any attempts to undermine, slander, libel, threaten or cause
harm to a George Jameson IT Services server, customer, employee
or the company directly is strictly prohibited and is grounds
for immediate termination without refund. In addition we will
pursue all attempts to the fullest extent of the law.
Refusal of Service:
George Jameson IT Services reserves the right at its sole
discretion to refuse or cancel service. Violation of any of the
Terms of Service could result in a warning, suspension or
account termination. Accounts terminated due to policy
violations will not be refunded. Domains terminated due to
policy violations will not be released to the customer.
Privacy Policy
George Jameson IT Services will not access client data
(website / database / email) without giving the client prior
notification and such access will only occur to enable our staff
to perform their day to day duties. Any client data viewed by
our staff will not be copied, distributed or disclosed to any
third parties. All George Jameson IT Services servers are
located within secure data centre facilities. George Jameson IT
Services will take reasonable security measures to protect
client data stored on our servers.
George Jameson IT Services will in the normal course of its
business collect personal information from clients and
prospective clients, for the purposes of billing, customer
service, provision of information, as well as other legitimate
business reasons. This information may be stored in a number of
ways including electronic and paper formats. We provide some
information to companies that we use to perform certain
functions for us - for example, credit card numbers are sent to
a credit card processing company for billing, and address
information may be given to a fulfilment company to send out our
software starter kits. These companies are authorised to use
this information only for the express purpose of completing
George Jameson IT Services business and are not authorised to
release this information to other third parties.
We may also store information about you using cookies which we
can later access when you visit our websites at a later date. If you
want to delete any cookies that are already on your computer, please
refer to your system administrator who will be able to help you
locate and remove these cookies. If you want to stop cookies being
stored on your computer in future, please refer to your browser
manufacturer's instructions by clicking "Help" in your browser menu.
Please note that taking either of these measures may prevent you
accessing features offered from our sites.
As with most websites, when you visit one of our sites, we will
log your IP address and time of access which may be used later for
research or fault investigation processes.
We will share customer information with governmental authorities
when legally required to do so, and may cooperate with these
authorities investigating claims of illegal activity such as (but
not limited to) illegal transfer or use of copyrighted material, or
postings or e-mail containing threats of violence, child
pornography, SPAM, etc.
Except under the circumstances described above, we do not
disclose customer information to third parties.
Indemnification:
The client agrees to defend, indemnify, save and hold George
Jameson IT Services (or it's employee's / owners) harmless from any
and all demands, liabilities, losses, costs and claims, including
reasonable legal fees asserted against George Jameson IT Services,
its agents, its customers, officers and employees, that may arise or
result from any service provided or performed or agree to be
performed or any product sold by the client, it's agents, employees or
assigns. The client agrees to defend, indemnify and hold harmless
George Jameson IT Services against liabilities arising out of; (1)
any injury to persons or property caused by any products sold or
otherwise distributed in connection with George Jameson IT Services
servers; (2) any material supplied by the client infringing or
allegedly infringing on the proprietary rights of a third party and
(3) copyright infringement. The client agrees to limit the
liability of George Jameson IT Services to the amount paid for
service.
Disclaimer:
George Jameson IT Services will not be responsible for any
damages your business may suffer. George Jameson IT Services makes
no warranties of any kind, expressed or implied for services we
provide. George Jameson IT Services disclaims any warranty or
merchantability or fitness for a particular purpose. This includes
loss of data resulting from delays, non-deliveries, wrong delivery,
and any and all service interruptions caused by George Jameson IT
Services and its employees. George Jameson IT Services makes no
"uptime" guarantees. The client agrees that George Jameson IT
Services shall not be liable for any damages as a result of loss of
hosting services or hosted data. The client further acknowledges
that George Jameson IT Service's liability for its own negligence is
zero, and George Jameson IT Services may not be held responsible.
Liability or damages in any event may not exceed an amount
equivalent to charges payable by the client for services during the
period damages occurred. In no event shall George Jameson IT
Services be liable for any special or consequential damages, loss of
revenue or injury.
George Jameson IT Services can accept no responsibility for any
loss of data or consequences arising from this. George Jameson IT
Services always advises clients to back up their site data regularly
for their own protection. George Jameson IT Services does not
guarantee its own backups of client data and is not liable for any
loss of data, loss of backups or inability to restore service after
implementing its disaster recovery plan.
George Jameson IT Services furthermore expects that clients who
provide hosting services (resellers) to others will ensure their
clients fully comply with all applicable laws and the George
Jameson IT Services TOS. A reseller's client's failure to comply
with those laws and our TOS will violate this policy.
If a client provides hosting services (resellers) to others and
decides to cancel their reseller hosting account with George Jameson
IT Services, then George Jameson IT Services will not be responsible
for maintaining hosting for the resellers clients. George Jameson
IT services has no agreement or responsibility to any resold
services. Resold services to others are your own responsibility.
All communications (emails, verbal or written) are between George
Jameson IT Services and the client. These communications are private
and are therefore not to be shared with any other parties.
This agreement is made between the client and George Jameson IT
Services. If you are purchasing hosting on behalf of another party
please ensure your specify the account owners details when placing
the order. George Jameson IT Services will only be able to
communicate with regards to the account with the registered customer
and not a third-party.
Failure to comply with any of our terms of service will result
in grounds for immediate account deactivation or removal.