Remote Support

The complex nature of computers and applications means that problems with hardware or software are inevitable. Some form of technical support is essential for ensuring the continuity of IT systems used by your business.

Remote support is commonly used as it is cost effective - support is supplied as required through your internet connection, without the need for an on-site visit. Our remote support service reduces on-site visits, minimising support costs to your business and leads to faster problem definition and resolution.

If a problem can't be resolved by remote support it is escalated and an on-site visit may be required. Remote support isn't usually an option with hardware issues as these type of problems often require some physical intervention.

Common problems we resolve remotely:

  • Run diagnostics and troubleshoot your computer
  • Check and configure security settings
  • Scan for viruses and spyware
  • Download software updates and patches
  • Setup and configure email accounts
  • For online remote support please call us on 0191 3893506.